A Shopify popup app shows an on-site message, usually a signup form, an offer or a cart reminder, to a visitor mid-browse. Shopify’s own option is the free Shopify Forms app; Privy, OptiMonk, Justuno, Poptin and Wisepops are paid alternatives. A popup is a marketing message delivered inside the visit it is trying to convert.
That last sentence is the reason to choose a popup app more carefully than the listings suggest. An email that misses arrives after the visit has ended; a popup that misses can cost the visit it interrupted, and a dismissed popup may not get a second showing. This guide sets out what each app says about itself and charges, as served on its Shopify App Store listing on October 5, 2026, then how to tell whether a popup is paying for itself. It is published by Relvino, whose pop-ups are one of three channels it decides between, so read it as informed but interested.
Yes, through Shopify Forms, which Shopify’s help center says “doesn’t come installed by default with any Shopify plan, but it’s free to install and use.” Its listing describes it as a way to “Grow your contact list and convert new leads with Shopify’s customizable forms tool.”
Its targeting is simple and documented: forms can show on all devices, desktop only or mobile only; on all pages or specific page types; and “on the first, second, or third page view either immediately or after a delay”, with an option to show the form “when visitors attempt to leave page (Desktop only)”. Two limits matter for a growing store: “Multi-step forms aren’t supported” and “Conditional logic isn’t supported on forms.” And one behavior matters for every store: “If a visitor dismisses the popup, then it won’t display again unless they clear their cache and cookies or use their browser in incognito mode.”
Each listing’s opening lines say what the vendor thinks a popup is for, and they split: Justuno, Omnisend and Wisepops lead with list growth or email capture, Privy and Poptin lead with sales, and OptiMonk leads with the builder. Privy: “Your all-in-one ecommerce platform to grow your sales with popups, email, and SMS marketing.” Justuno: “AI-powered Pop-ups & Spotlight Anonymous Visitor ID combined for maximum list growth”. Omnisend: “Collect emails with popups & sell more.” Poptin puts sales first: “Drive sales with Email & SMS pop ups, spin wheel popups, forms, exit intent popup & discount pop up”. OptiMonk sells the builder: “Chat with an AI agent to build fully custom, on-brand popups. No templates. No designers.” Wisepops: “Pop Up Builder for Email Capture, Upsell & Cart Recovery.” Klaviyo and Omnisend list popups as one feature of an email and SMS platform.
The pricing bases differ in a way worth one sentence: the standalone apps charge on traffic, so the bill grows with how much of the site the popups cover, while Klaviyo and Omnisend charge on contacts (Omnisend also caps monthly emails per plan), so the bill grows with how many signups the forms produce.
Klaviyo’s help center lists the standard timing rules: show a form “When visitor is exiting the page”, “After a time delay”, “After visitor has scrolled a certain amount” or “After visitor sees a certain amount of pages”, and, for Shopify stores, based on “a shopper’s cart attributes (e.g., total cart value, total number of items in cart, or specific product criteria).” Its own timing advice: “As a general rule, visitors usually do not spend more than a few seconds on each page. If your message is crucial, display the form immediately or after 1 or 2 seconds.” The standalone apps list exit-intent popups and targeting among their features but do not spell out the settings on their listings, and Justuno says its “AI Smart Timing shows each offer at the moment a shopper is ready to act”.
Three sources bear on the cost side of a popup, and none of them is on a listing’s pricing card.
Taken together, the three sources describe a decision made once per visitor: Google’s examples turn on when the popup appears, and Shopify’s rule means the visitor does not usually see a second try. Whether that one showing helped or hurt cannot be read from the visitors who answered it. What can is the comparison Wisepops describes: a share of visitors who see no popup at all, compared on revenue per visitor over the same period.
The on-site message can reach a shopper before the shopper has been identified, which is why it pairs with the browse abandonment email, which is sent to someone the platform already knows. Vendors differ on how far that gap closes: Justuno’s listing says its Spotlight “identifies anonymous visitors to power your abandonment flows”. Relvino treats the pop-up as one of three channels, alongside email and SMS, and decides per shopper, in about 80ms, whether to show anything at all, inside guardrails the brand sets. The Klaviyo vs Privy guide covers Klaviyo and Privy side by side, the abandoned cart recovery software guide covers the cart-reminder use, and the Klaviyo vs Relvino comparison explains the 14-day pilot that measures the whole program against the existing setup.
Yes. Shopify’s free Shopify Forms app adds popup and inline signup forms to a store, though it is not installed by default. It covers the common case, a signup form with an optional discount shown on chosen pages and devices, and stops short of multi-step forms and conditional logic, which Shopify’s help center lists as unsupported.
With Shopify Forms: install the app, turn on the Forms app embed in the theme editor and save, then go to Apps, Forms, Create form, choose Popup form and a Floating or Overlay layout, set its pages, devices and trigger, preview it, and activate it. A form only displays once it has been activated.
For a Shopify Forms popup, deactivate the form: in Apps, Forms, open the form’s menu and turn it off. Note Shopify’s caveat that if the store uses both a popup and an inline form and only the theme app embed is switched off, the popup can keep showing on pages that carry the inline form.
There is no single best one; the right app depends on the job and the pricing base. Shopify Forms is the free default for a simple signup form. A store that wants more targeting and A/B tests compares the standalone apps, and the choice should favor whichever one makes a no-popup control group easy, because a no-popup comparison is the cleanest way to see whether the one showing a popup gets adds revenue per visitor.
They can on mobile. Google’s guidance says pages with intrusive interstitials, such as a popup covering the main content right after a visitor arrives from search, may not rank as highly, while legally required notices and small, easily dismissed banners are fine. The lower-risk pattern for search traffic is a small, easily dismissed banner instead of a full overlay; a delay alone does not help, because Google’s examples include a popup shown while the visitor is looking through the page.
About 30 minutes for the technical cutover from Klaviyo: connect the Shopify store, point the sending domain, connect SMS, and shopper data ingests automatically. On-site messages, email and SMS are then decided per shopper inside guardrails the brand sets, including the decision to show nothing. Revenue is measured in a 14-day pilot against the existing setup. Popup and signup forms can stay on the site while the pilot runs.